Placed order on 12th April Placed order on 12th April. They say 1 to 3 days shipping. Today is 15th April and package still hasnt been shipped out. They provided a tracking # for Sendle but that says awaiting package to be dropped off. tried reaching out to support via whatsapp, instagram and email still no response. See people are having the same issue with them as well. Absolutely horrible experience thus far with them. If anything changes, will be sure to update my review. Update: 26th April 2024 After some back and forth messaging them over whatsapp, i was finally able to get my packages. Though it seems they're telling everyone the same excuses, like copy paste . Upgrading my review from 1 star to 3 star just because i was able to get my stuff. Customer service is ass, they might as well just tell you the delivery time is 2 weeks instead of having customers on an unnecessary run around.

Item never recieved… I placed my order on the 3rd and today is the 9th. They advertise 3 to 5 day delivery.When I tracked the item it says that it has not yet been shipped and they are waiting on the package arrival before they can distribute it. Contacted customer service and they said they would check into it but still haven't heard anything. Will never buy from lou square again. Awful experience!!

Outstanding I was only in the area for… Outstanding I was only in the area for a short stint due to my wife having to come from San Antonio TX to Crestview FL. I ordered from Lou Square since I don't drive and had 8 Vapes delivered in a Tim manner. Thx again, be blessed and when I get back to SATX then when needed I'll be ordering from ya'll again, thx again and be blessed, Tim

Bad shipping, decent products The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !

A Strong 5 STARS A Strong 5 STARS I made an online order and you were out of 1 item but send me something else from your store instead, then 1 week later send me the item that was sold out with my next order, Great Stuff keeping your customers happy.