We ordered 3 vapes from this company &… We ordered 3 vapes from this company & they have not delivered. At first, they were communicating with me & saying we still owed money. Once I gave them the correct order information I haven't heard a word from them. DON'T ORDER ANYTHING FROM THEM!!

Terrible Service No notification of delivery. Bad communication when questioned where delivery is. Quick enough to take your money then bombard you with a load of pointless emails yet cant tell you about your order. Will be seeking a refund. They say their service is to take away the hassle of going to a shop whereas in reality dealing with this has been much more hassle. Very dissapointed and over $150 out of pocket

Great products & service! Had a small issue, but it was resolved quickly and they provided constant communication during the whole process. They were super helpful and the vapes are a great price and I will continue to order from here from now on! Would highly recommend!!! A+++

Bad shipping, decent products The main issue I have is their shipping. I have ordered four times from here and all orders never took 1-3 days. it took way longer than that . it seems like Lou takes such a long time to give the package to the post office to ship. There is no reason why me as the customer should be contacting the company everytime to ask why days have passed and it’s still in pre-shipment. If they have a realistic time frame then that would be better. besides shipping, they have the best prices, flavors and brands. if they could just figure out a more accurate way to ship , Lou square would be a 5/5. would def recommend buying from brands that are more well known and popular to increase your chance of getting the best products. One order I placed were supreme vapes and all products were defective. Overall, I would give them a chance but just be open to the idea that shipping might take long !

The website is a little wonky with… The website is a little wonky with trying to delete items from your cart it’s very hard to see your cart items bc the free gift blocks the order information