service is slipping 🤷‍♂️ I have been a customer with totally wicked for over 8 years and I used to be able to count on second to none customer service I no longer feel that is true I called last week and told the woman that I really needed my order ASAP she promised me she would walk it out to the warehouse to be mailed today (this kind of request is what used to set them apart) Not only did my item not ship usps priority so I got it within 2 or 3 days They sent it fed ex ground and did not even print a label until the following day and fed ex takes is the slowest shipping they use Now today the tracking does not even have a delivery estimation and it’s the 5 th day already I used to order 100% of my vape gear from them now not so much

Have always helped me well above and… Have always helped me well above and beyond- I always call when I need help and always received first class service, with absolutely no up-sales strategy. The couple friends that vape love you guys as well- thank you for being a cut above the rest!

Great customer service! Great customer service. FedEx left package on front door. Got home but package missing. Call Totally Wicked & they sent a replacement order while they investigated. FedEx delivered to wrong address. Neighbor brought package a few days later. TW sending me return label. Very happy with how I was treated.

THE BEST CUSTOMER SERVICE! Totally Wicked has some of THE BEST customer service I've ever had the joy of experiencing. I love dealing with TW and look forward to continuing to order from them in the future. Thank you!

Awesome company and continue to use… Awesome company and continue to use totally wicked exclusively. Great customer service and great products. I buy all of my supplies from them. The batteries are high quality cells, the mods are robust and keep working no matter how many times I have dropped it getting out of my truck. The tanks are just as robust and sturdy. I have yet to break a tank. The coils hold up well. I usually buy one flavor of liquid and it tastes great, no matter what “brand” I purchase.