Just received my rig and unfortunately… Just received my rig and unfortunately the mouthpiece had a small piece broken off of it. I emailed Samurai Blaze about it and within fifteen minutes had a reply saying they would send another one out tomorrow. That's awesome! Great customer service!

dynavap Haven’t received order yet, but did reach out to them to inquire in delay (nothing moved on my order for 8-9 days). I emailed them and they did answer the following day and was able to put it through. Interesting, my order was for dynavap accessories, the representative who emailed back stated that the site funnels dynavap orders over to dynavap directly. See what happens. Updated review from 2 to 4. Dynavap threw in a BB3 for the delay. Pretty cool. (FYI to shipping, BB3 barely arrived in packaging because the the little doob tubes you're using are opening up. The little one for the cap was ok, but the bb3 tube was undone and the glass was halfway out.)

Cancelled order, slow response My order's been cancelled without a good reason. For now they are not shipping an ordered products to my country. Although an address form allows it. Communication with the seller is slow.

Samurai Blaze is lit I’ve purchased several times from Samurai Blaze and never had any issues. Items were exactly as described with fast shipping. I love my Grav Coffee cup it hits soooo well without getting water in my mouth on a hard rip. Samurai Blaze has never failed to disappoint with their products, shipping, and customer service. Since the Covid Samurai Blaze is the only head shop I’d use from the comfort of my home. Stay lit 🔥

First order with the company was good First order with the company was good, however this second time around has been really bad. I put in an order Friday (8/28). On Monday (8/31) I contacted customer services to see the status and they notified me it was already sent to the fulfillment center to be shipped. Now it's the end of the day on Tuesday (9/1) and nothing has happened since. I live on the East coast and Samurai Blaze operates very close to me. Now on Monday, I ordered some ejuice from a company all the way out in California and they have already shipped it out to me today! Not sure what the problem is with this companies shipping logistics. All other companies I've tried, and i've tried ALOT, have shipped the product out within 1-2 days of ordering. I'm coming up on five days since ordering and nothing has happened! (Edit) Gave them back the other 3 stars due to the prompt reply from customer service. I'm glad they actively read trustpilot reviews and work with the customers to fix the issue!