Very impressed by the customer service… Very impressed by the customer service response time and patience while I decided to email at least 5 times to keep checking the status. Also very helpful staff. Chloe helped me understand the portion of the tests that I was unsure about and gave a clear answer. Great team here! Report was also very thorough!

Great Customer Service I didn’t realize how long it takes to get from the sender to the lab and worried that there was something wrong on the USPS end. I emailed customer service and in less than 15 minutes I received a response from Chloe, explaining the process. I appreciated the prompt help and explanation. I was very happy with the report I received. There were many food sensitivities that came back and some were the main ingredients in my dog’s food and treats.

Unfortunately the timeframe it takes is… Unfortunately the timeframe it takes is disappointing to me. I would have spent the additional money for the other tests that take less time……”2-3 weeks to get to THE LAB, after arriving at the address provided.”

Quick and thorough results Company was very thorough with results and explained the testing well and once sample was received it was turned around very quickly! My only suggestion would be maybe to include what some of the additives and minerals etc might be commonly found in [dog food, insect repellent, etc]

I learned about allergies and was very… I learned about allergies and was very impressed with your report. I was surprised to find out that different allergies needed to be detected using both hair samples and a blood sample. In reading your report I started to eliminate her foods that I thought could be affecting her. So hopefully I can isolate her foods which are causing her symptoms. Thank you again.