ZERO STARS I don't normally go out of my way to even write reviews or complain, but this website is THAT SHADY. If I could rate zero stars, I would - for ZERO customer service. Tried to place several hefty orders with this company, and had issues every single time. My first order was never even processed. The other orders took two weeks just to process, and another two weeks to ship. I tried to get in contact with Vape in the Box via phone & "customer support" email, SEVERAL TIMES, and never got a single response. I will never give Vape in the Box my business again. Do not recommend at all!

Great prices and customer service The two reasons why this company is great is because of the extremely low cost products and low minimum orders. Months ago their customer service was not the best but recently they have fixed their response time and continue to strive for better customer service. Any questions are answered quickly by an actual person with real answers. Great company. Would highly recommend!

I have ordered thousands of dollars… I have ordered thousands of dollars worth of items from them multiple times. The first 2 or 3 orders went smooth and fine. The most recent orders have been awful. The items take over a week to even ship from them even if you pay for the 4 day shipping. The products are not even in stock half the time but their website says differently. The customer service does not much of an understanding to the urgency of people getting there items. If you need your items on time this is not the place to ever order from.

Was an awesome place at the start and… Was an awesome place at the start and then they just got messy didn't get my full order emailed and called finally got ahold of someone then they said they were gonna correct it been almost 2 months I haven't received my credit nor the remaining order

Reordered from this company was just as… Reordered from this company was just as happy with time,service that I will be a frequent buyer for this store.