Still havent received anything ordered… Still havent received anything ordered awhile back horrible service crazy wait times

I ordered from their sister Company… I ordered from their sister Company (E-nail.com) and I am very unimpressed so far. The product I received was deflective and inoperable. I contacted their customer service by phone and was told to send pictures via email, which I did promptly. 5 days later I called back and was hung up on somehow, after waiting 15 mins on hold already! I can confirm I didn't hang up because my phone was lying on my desk untouched on speakerphone when the call ended. I eventually got a hold of someone who called their superior while I was on the phone and they decided right there to send me a replacement battery. Why did it take 5 days and me calling back to get this accomplished? I'm trying give them the benefit of the doubt thinking they're just super busy. But, I'm starting to wonder about the overall quality of this entire company. I'll return to update once I receive the replacement part.

Hive 2.0 catridges don't fit or acknowledge they are in there JUNK!!!!! purchased the hive 2.0 and the pre loaded cartridges I have do not even fit in and the ones that came with do not register that they are in there so it does not work waist of money would not recommend

Purchased item #VB-VB-E-DBR-KIT-BK… Purchased item #VB-VB-E-DBR-KIT-BK order ID is #8084154. ALL ITEMS security seals were tampered with and the heated knife came without the protective cap! Online advertising clearly shows that this item is to be new/sealed with the protective cap. Customer service replied with an unsatisfactory response but they may be use to this! All items are operational, isn’t worth anymore time and money so, I have decided to keep it. FYI…sorry to hear that your supplier doesn’t provide you with the protective cap, per customer service!?!

Fantastic service Fantastic service! One of my items wasn't in stock so I received a phone call and was asked if Hookahtown could substitute said item. I said of course, the reaction was amazing! Very personable and just an all around great experience!