I ordered from their sister Company… I ordered from their sister Company (E-nail.com) and I am very unimpressed so far. The product I received was deflective and inoperable. I contacted their customer service by phone and was told to send pictures via email, which I did promptly. 5 days later I called back and was hung up on somehow, after waiting 15 mins on hold already! I can confirm I didn't hang up because my phone was lying on my desk untouched on speakerphone when the call ended. I eventually got a hold of someone who called their superior while I was on the phone and they decided right there to send me a replacement battery. Why did it take 5 days and me calling back to get this accomplished? I'm trying give them the benefit of the doubt thinking they're just super busy. But, I'm starting to wonder about the overall quality of this entire company. I'll return to update once I receive the replacement part.

Fraud Ordered Dec. 29, “awaiting fulfillment” Dec 30. Contacted on Wednesday Jan 4 and was told item was fulfilled and waiting to ship as of Tuesday Jan 3. Said I would check back in couple days. Friday checked, no response. Mon Jan 9 requested a cancel/refund. Response claims items are not in stock until Wednesday. Asked for cancel/refund due to lies and no effort to actually fulfill order. Horrible.

Wonderful company Great company to do business with. The staff is very helpful to find certain products you are looking for. The turnaround time from payment to delivery is exceptional!

I purchased two items via Groupon and… I purchased two items via Groupon and agreed to pay extra for quicker shipping. I received an email from Hookahtown stating I owe $4.95 but there is no way to pay it. I've attempted to contact support for 2 days straight now. Their recording states they are open for call between 10 AM - 5 PM but no one ever answers. I've also initiated a chat off hookahtown.com 2 days in a row and no one ever responds. At this point I feel I have been scammed and am trying to get my money back.

Hive 2.0 catridges don't fit or acknowledge they are in there JUNK!!!!! purchased the hive 2.0 and the pre loaded cartridges I have do not even fit in and the ones that came with do not register that they are in there so it does not work waist of money would not recommend