Every time I send for some thing it’s… Every time I send for some thing it’s never right it doesn’t work for the flavor is not correct and they never correct the problem for me

Fraud Ordered Dec. 29, “awaiting fulfillment” Dec 30. Contacted on Wednesday Jan 4 and was told item was fulfilled and waiting to ship as of Tuesday Jan 3. Said I would check back in couple days. Friday checked, no response. Mon Jan 9 requested a cancel/refund. Response claims items are not in stock until Wednesday. Asked for cancel/refund due to lies and no effort to actually fulfill order. Horrible.

Used a groupon Added expedited shipping to my groupon and expedited shipping isn't any faster than normal, so it was a waste of $7.95. The product arrived and is working just fine.

Fantastic service Fantastic service! One of my items wasn't in stock so I received a phone call and was asked if Hookahtown could substitute said item. I said of course, the reaction was amazing! Very personable and just an all around great experience!

Great experience with this company Great experience with this company. I have ordered more than once. Excellent customer service. I will order from them again.