Horrific I have never in my life received such bad customer care. I bought an item which was faulty and then they gave me another item which was also faulty. Both had a button that couldn’t be pressed without falling inside. They decided this wasn’t their problem anymore and refused to do anything even though both times were their fault. No compensation or anything and they completely cut contact with me after I brought up consumer rights. They are a joke take your business literally anywhere else.

S*** a$$ product Every single smok product I’ve ever owned always starts to leak within the first couple weeks of owning it. Then competently just breaks always at the 3 month mark it’s ridiculous how s***** your products are. Always remaking the same old vapes with the same old problems every single time try calling customer service and always get rude ass mother f****** then won’t help. Your entire company is a flat out joke you know why you offer warranty cards with all your devices cause you know they f****** break on everyone and your trying to cover your f****** ass! Bunch of scum bags over at smok lemme tell you

Be Careful Guys Be Careful Guys! Factory sealed smok V2 kit arrived yesterday, wrong tank in box that didnt fit device and the device is faulty. Thankfully the vape company i purchased from have taken the hit and are sending me a vaporesso sky solo plus for free which i have 3 of and should of stuck with vaporesso.Will never touch smok again.

Every smok product I've used has been awful I'm assuming it's mostly a quality control issue but I've never had a smok product that's been worth the money. Whether it's the coils burning out instantly, leaking, firing on their own. They're just objectively bad products.

Recently purchased Novo4 Recently purchased Novo4, and first pod worked well. However, the second pod, which I didn't notice had a different coil, has leaked constantly and wasted almost half of the juice. And, since the second coil protruded more than the first, I can no longer use the first pod (Which had plenty of life left) because it pushed the electrodes down into the vape itself and the first pod can't make contact! What a complete screw up at the factory! Wish I'd never bought this garbage.