Smok Morph kit has a manufacturer fault… Smok Morph kit has a manufacturer fault contacted Smok. They replied asked for video evidence, image of receipt and image of the QA codes. Provided everything but becasue the receipt is hand written they have said it isn't acceptable as it could be written by anyone, I've given them the shop email and contact number but they are declining to contact them. Stopped replying. The device is still under warranty as its only 4 months old. Stay well away as their customer service appears to be none existent.

Every smok product I've used has been awful I'm assuming it's mostly a quality control issue but I've never had a smok product that's been worth the money. Whether it's the coils burning out instantly, leaking, firing on their own. They're just objectively bad products.

Warranty requested and approved Warranty requested and approved. Currently 8 weeks and not received, stopped answering my emails.

Smok is suposed to be a reputable… Smok is suposed to be a reputable manufacturer of vaping units. I have now bought 3 and every single one leaks juice into my pockets, I thought it was just the tank design, but three different types which cost £160 altogether all had the same issues. Still got them deciding what to do with them. Shop won't take back so stuck with them If I had a word of advice it would be: "avoid at all costs" they are terrible design and will ruin your shirt or whatever pocket you put them in as the fluid is a nightmare to remove.

Faulty Vape My original vape wouldn't turn off within a month of receiving it. I contacted customer services who required video proof of the fault plus the code on the box and receipt. Fair enough. After reading these reviews, I feel extremely lucky that I received a replacement! However, this one is doing the same thing! The instructions state that pressing 5 times in quick succession will turn vape on. Long hold to vape and then 5 presses to turn off. Its not turning off and I seem to have to do numerous times of 5 presses to get it on. I've also had to charge it for half hour to get it to work despite 3 lights flashing which mean charge is full. A very frustrating process and a waste of charging battery just coz it won't turn off. Although I am grateful for the replacement, I was hoping it would work properly. I would not recommend this product. I have given 2 * because customer service sent me a replacement.