No one responds to emails, BBB complaint filed The harness was too small, I've written 3 emails in the last 8 days trying to get an exchange or authorization for a refund, but no one has bothered to reply to my emails. I have since filed a complaint with the BBB to hopefully find a resolution. HORRIBLE customer service.

Metal piece broke off I went to put my boys harness on him like I do every morning and it wouldn’t latch. On inspection one of the metal fasteners had broken off. Very disappointed and now my boy is without his harness and I can’t afford another one.

Unwilling to come to a resolution I ordered these adorable bear hoodies for my dog. Despite measuring her and using the size chart provided on the Frenchiestire website, they refused to make an exchange for a different size. I understand that the items I purchased were “last sale items” however their measurement chart was deceptive. I think it’s not good customer service practices that they cannot offer an exchange.

Amazing customer service… We love doing business with the Frenchie Store. We have loved each and every product we have purchased. We did have a collar buckle break after only a couple months of use, but the company replaced it with no questions asked. We will continue to order all our harnesses, collars, leashes, hoodies and pjs from here!!

My review is based on quality of… My review is based on quality of products, as I am purchasing for our Frenchie that will be in our future! Think baby shower! I absolutely love this company’s high quality products and that the hoodies, hats, and pajamas are organic cotton. I want their hoodies for myself, except, oh that’s right, I’m a human! It seems very rare these days, to see high quality matched with a reasonable price point. I feel this company delivers. For me personally, I prefer the pajamas that don’t have the Frenchie face on them, because it has a plastic feel. They are cute though! I hope patterns that have sold out will be restocked, because they are adorable!