No one responds to emails, BBB complaint filed The harness was too small, I've written 3 emails in the last 8 days trying to get an exchange or authorization for a refund, but no one has bothered to reply to my emails. I have since filed a complaint with the BBB to hopefully find a resolution. HORRIBLE customer service.

Metal piece broke off I went to put my boys harness on him like I do every morning and it wouldn’t latch. On inspection one of the metal fasteners had broken off. Very disappointed and now my boy is without his harness and I can’t afford another one.

Great Quality and Timely Delivery We bought the health harness and leash. All products are well made and beautiful. Delivery was efficient! Love all products at the Frenchie Store!!

The strap harness I ordered is adorable… The strap harness I ordered is adorable but it’s to small around the belly band for my female Frenchie. I have extended it as far as it will go and they only offer it in one size. It is nicely made and I love the fur and gold.

Incorrect item sent with No Return option. BAD Customer Service. I bought several items and received the wrong harness color and size. I've emailed the frenchie store and sent Instagram messages through their page. They have not responded to me nor will they help guide me on how to return this incorrect item. I'm now stuck with the wrong color and size. Never buy anything from this store, they have the WORST customer support. Good luck returning an incorrect item.