I went to Lucinda Ellerys with the… I went to Lucinda Ellerys with the highesst expetations and was really excited to do this process. I explained to them what I wanted and what color. They said they could not do a medium brown so mine was black which I agreed to. I also told them it was too long and she said when they layer it that would shorten it. When that time came I was told then that they could not layer it and it would not be shortened.Then when I called and complained they lied and said they told me this from the beginning which they didnt. Also if you think you will have a lot of choices in wefts I didnt. they only showed me 2 and 1 was burgandy ewww. Well I managed to get them to take it off and reimburse me for the process but I had expense for a hotel for one night and train tickets for 2 days which were not cheap but I did not get an offer to pay me back for that which between gas and everything else was close to $500. I researched a lot before deciding on going here and it has a lot of happy customer but unfortunately I was not one of them. I do believe it was because of the team that I had working on me. She did what she wanted and not what I was looking for at all. They make it sound like you have a lot of choices but you really dont even if you bring a picture of what you want but cant get. I appreciate them refunding me but the experience was a total diaster.

Southampton Team - I cannot thank you enough! I have been attending Lucinda Ellery, Southampton for 5 years now and had my third complete system fitted recently. I look forward to my visits, as Paulo and the team always make me feel welcome. They are friendly but professional, working well together to provide a service for each client's hair loss needs in a sensitive way. When I go home from my appointments I always leave feeling full of confidence. Thank you Southampton. Wish you well for 2023, Kim, Bournemouth

Southampton you are amazing! I always love my appointments at the Lucinda Ellery Studio in Southampton – Paulo and team are just fabulous, so friendly, attentive and I always come away with a great cut that last like new until the next one. I used to be really anxious about visiting the hair dressers until I found Lucinda Ellery, now I look forward to it! Couldn’t recommend the team at Southampton enough! Thank you guys you are amazing!

Confidence restored! Thank you Southampton studio. Paulo and all the team have been looking after my hair for two years and are always professional and friendly. I have had a parting system for FFA which gives a fantastic result , it has needed a couple of minor adjustments over the years and these have always been dealt with great care and consideration . Super job, well done all

I often cry happy tears when I look in… I often cry happy tears when I look in the mirror… the Bristol team changed my life … the difference in my mental health as well as physical look is beyond all expectations. Please please if having pretty hair again is your dearest wish then the fairy godmother team here will grant it … i prioritise my hair now, cherish my new look and can even bear to spot myself in old family pictures with so little hair… HUGE HUGS for the whole team Jo