Darren and the Team at the Edinburgh… Darren and the Team at the Edinburgh Studio are so friendly and make you fe el very welcome whenever you go in. They are all exceptional in what they do, if you have a problem they do their best to help you and advise you and rectify the problem . Their advice is paramount to the client and they are truthful and it makes you feel at ease as they know what they are doing. You feel a million dollars the time you leave the studio cannot thank them enough as they are part of my life. From Mrs Elaine Davidson

Thankyou Southampton! Ive been a client at Lucinda Ellerey for 10 years now, and used to travel to London for appointments, so I was so happy when a salon opened up in Southampton! I enjoy my visits to Southampton where the team are so welcoming and attentive, everyone makes me feel welcome and are very professional in what they do, I've never felt so relaxed and always leave the salon feeling gorgeous ! Excellent team and service.

Great system but expensive. LE Intralace system changed my life! Edinburgh branch people are absolutely lovely and caring! I am struggling with the cost though as it is very expensive to start with and ‘aftercare’ cost can give some surprises cost wise as I don’t always understand what has been added and what has been changed. I hope I can afford to continue with LE as I would be totally lost now if I didn’t have the Intralace system.

I often cry happy tears when I look in… I often cry happy tears when I look in the mirror… the Bristol team changed my life … the difference in my mental health as well as physical look is beyond all expectations. Please please if having pretty hair again is your dearest wish then the fairy godmother team here will grant it … i prioritise my hair now, cherish my new look and can even bear to spot myself in old family pictures with so little hair… HUGE HUGS for the whole team Jo

Really disappointing approach when things go wrong When these folks get it right the system is fantastic and looks wonderful. Unfortunately, as with anything in life, it sometimes goes wrong. This is where Lucida Ellery needs to really up their game. We have experienced 2 or 3 horrible faulty parts problems. The instinct of Lucida Ellery is to deny, reject and avoid the problem and not standing by the quality of their product or service. They know there are very few options for women who need their unique hair solution, and they seem to treat their patrons accordingly. I hope the day comes that my wife no longer needs their service - I much prefer to deal with a company who stands with their customer - not against them.