Problem solved with Luna I had a very positive experience with Luna about two years ago. The company was efficient, answered the phone, and the therapist was excellent. This time I have made repeated calls to Luna to simply schedule an appointment. On the first, I waited for 45 minutes on hold, and no one ever answered the phone. On the next three attempts, I used the option of getting a call back. No call was ever returned. This is very disappointing. Shortly after posting the negative review, I did secure an appointment with an excellent physical therapist. I have had two sessions thus far and the experience has been flawless. I am glad Luna quickly resolved the problem quickly.

In-Home Physical Therapy on Your Schedule The in-home physical therapy is a great option! My therapist, Evan Smith, is so knowledgeable and professional. He brings equipment and is always prepared for our sessions. We sync our schedules, and it is so easy since he comes to the house and Medicare pays for it. Each week I am getting stronger as he increases my routine. I have been telling all my friends about this great option.

Positive Physical Therapy Experience My physical therapist from Luna, Janet Mueller, was highly knowledgeable and professional. She was a pleasure to work with and helped me regain my balance, reflexes, and normal walking gait quickly. I recommended her to my friends. If I ever need physical therapy again, I want to work with her.

Terrible experience Terrible experience. Coming off of a back injury I had a daily Rx for physical therapy. I’m not driving yet and I would love in home services. And I control everything with my phone and apps so loved this concept. But Luna totally FAILED. I’m truly in need of medical help and I’ve been waiting two days to hear back from their “network” of experts. I even called into their customer service line to try to get help and was put on hold for 30 mins before I finally gave up. I also tried an online contact to no avail beyond standard messaging. Moving on to the next option. If you need help, my advice is don’t waste your time with Luna.

Convenient, but needs some work. I really liked having the therapist come to my home instead of travelling to them. Unfortunately the therapist assigned wasn't well versed in what I needed so ultimately it didn't help much. Be aware that their billing practices are a bit strange. I wasn't billed per session as we went, i received a massive single bill at the end which caught me off guard. They did automatically bill my card on file or offer to bill it, instead send me regular paper bills with no online means to remit my payment. They have some work to do with setting billing expectations and making it easy to collect payments.