I am having knee replacement surgery… I am having knee replacement surgery this week and am supposed to start PT 24-48 hours after surgery. My surgeon referred me to Luna but I can't get anything with them for the foreseeable future. First they put me on a wait-list but because no one took my case, they dropped me from the list. My surgeon's office contacted them and after getting dropped from a call, they begrudgingly set me up with someone two days after my procedure. Then I got a call today saying that because I was outside the therapist's area of work, my appointment was cancelled. I was finally able to get connected with someone but it still feels somewhat awkward. The fact that I have a bunch of bands and equipment from previous surgeries so I was ready but I felt like the therapist may not have been fully prepared for my session (it only lasted a little over 30 minutes).

We LOOOVE Luna!!! We have been using LUNA for years and absolutely love them! Especially with so many viruses afoot, there is NOTHING like physical therapy at home. Plus, when you train at home, you can learn exercises that you can do alone between sessions. We highly recommend Luna and the care they give!

Great experience Adam Thomas has been fabulous. He started my therapy one week after knee replacement surgery. He has listened to me and challenged me all at the same time. I am four weeks out and walking the dog and driving. He is always on time and pleasant. A great experience.

Delayed Benefit Verification Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done. On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.

Waited to make appointment for more… Waited to make appointment for more than 10 days, they been saying that they never got a referral from doctor, and doctors office sent them twice Finally we made appointment But received phone call from them saying that physical therapist has meet his appointments for the week , and they would like to find us a different PT But we have to wait another week I don’t think how they treat their patients If person is in pain , they would like to have therapy,and do not wait for two weeks