I purchased a dual set of daytime… I purchased a dual set of daytime aligners back in March of 2024. Although the initial process had been smooth and I found my customer service Rep Brett to be very responsive, I’m hitting some major hiccups which have been concerning. Despite uploading all required documentation the first day I received my first aligners I’ve been waiting for my second set of aligners to ship for over 2.5 weeks. I’ve had to reach out on several occasions to inquire when the Aligners will be arriving and have been given timeframes which come and go with no aligners. I’m not sure what holding up the process but I’m concerned that my treatment timeline is being significantly extended since the aligners are not arriving in a timely fashion.

Dr. Arooj was super helpful Dr. Arooj was patient and kind and clear. Her tips for making impressions were the best by far and she made what felt like an impossible task feel more manageable. Because of her, I was able to send my impressions in.

Dr Elahi was very helpful and professional Dr Elahi was on time. He quickly ensured the reason for the session. He then clearly provided guidance and visual demonstrations of the correct process for taking impressions. he also offered tips for ensuring success. He then guided me through the process of having me take the bottom impression which i was having trouble with.

Just completed my 14 trays Just completed my 14 trays, I couldn't be happier. I had braces previously and my lower set shifted, with one tooth in particular being pushed far out. I got retainers on this set only and my teeth look like they did before. I saved €1000 going this route compared to the route my old orthodontist wanted to do. I am so glad I took the risk. I had help from the team when taking the molds of my teeth. After that There was basically no contact with the dentists, they don't reach out but I'm sure they would respond if you needed.

Speedy service, great appointment Dr. Arroz I'm impressed by the exceptional and speedy service I received, from getting my impression kit to scheduling an appointment with a Dr. even on the weekend. While I'm just at the beginning stages of my process, I wanted to share my positive experience with others. Arroz was incredibly helpful and attentive during my appointment, particularly when it came to obtaining the right imprints for my retainer. She took the time to explain each step of the process and ensured that I was comfortable throughout. Her expertise and attention to detail were evident, and I felt confident in her hands. Based on my initial experience, I would recommended Smileie at this time.