Might take a while, but worth it! I had used Retainers Direct about two years ago and it was a good experience. When I broke my retainer, I decided to get another one from them. The process took about a month to get the new retainer, one I had to make an impression of. When I had questions, responses were prompt. When I got the retainer, a card that came with it said the impression was shallow and modifications were made, but the retainer fits perfectly!! Both times the retainer was great

The retainers don't fit my teeth… The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.

Great communication The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.

Great Customer Service We received our impression kit in November, and the impressions my daughter made were shallow, and had some distortion. After receiving the retainers and trying them, they did not fit correctly. I simply emailed Tanner and asked if I could send in molds from our Ortho office. He instructed me how to do so. Just received the molds and new retainers, and WOW! are they ever good. Thank you Drs. Haltom and Tanner for your dedication to your customers!

Disappointing Disappointing. Pack arrived promptly & photo check was quick to reply & give advice. When I thought I got it right (and photo check was given all clear) I sent it off. Got the retainer in ok time - 1-2 weeks but the bottom one is loose. I emailed 3 times asking for help / if I can get a new one done and resend & didn’t hear back. Waste of money then! Done bother. Pay a little bit more and get a dentist to do it so it’s right. If I’d heard back & they fixed it I would have rated well but pointless now