Great Customer Service We received our impression kit in November, and the impressions my daughter made were shallow, and had some distortion. After receiving the retainers and trying them, they did not fit correctly. I simply emailed Tanner and asked if I could send in molds from our Ortho office. He instructed me how to do so. Just received the molds and new retainers, and WOW! are they ever good. Thank you Drs. Haltom and Tanner for your dedication to your customers!

Tanner is grade A customer service! I haven’t even ordered my retainers yet but I needed to leave a review. Tanner is so ridiculously awesome! Not only did he answer every single question with professionalism and knowledge but he made sure I understood the whole process and exactly what to expect. Let’s clone Tanner and put him behind every customer service phone call!

The retainers don't fit my teeth… The retainers don't fit my teeth properly. The retainers are changing the shape of my teeth. Please refund my purchase. Thank you.

Great communication The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.

It has been 4 weeks and I haven’t… It has been 4 weeks and I haven’t received anything. I emailed them for an update they send it takes 10-15 days . Scrolling and looking all the reviews seems that is a scam . I’ll call the bank tomorrow to dispute the charge for a scam