Professional and courteous…! When my intraoral x-ray unit stopped working in Room 2, it was a significant disruption in my office flow! But I had already been to the Dental Planet website before, so a few mouse clicks and a quick phone call and I had a new unit on it’s way, with a warranty from the manufacturer! Awesome! So it was no surprise that when I was having trouble with my digital PAN, they were key in helping me sort it out! Great service, professional and courteous, there are many corporations who could benefit from taking a page from their playbook!

I am a dentist and used dental planet… I am a dentist and used dental planet durapro and they are by far the worst vendor I have come into contact with. They make it extremely difficult to cancel an order because they are adamant about making a sell and do not care anything about your best interest. I requested a cancellation and they had not even shipped the unit to me and they said they would charge me a $6000 restocking fee. Be very careful when dealing with these people. The rep I had was Dale. I had planned on finishing the rest of my build with them but after this experience I will never use them again and I will make sure to tell all of my colleagues about my experience.

We have been customers for a number of… We have been customers for a number of years. Prices have gone up as everything else we purchase. We remember when we got bonus months for renewal. Still, we have no complaints regarding service. It saved me $1,000 once for a crown. Too bad the doctor that removed the broken tooth and installed the post for the new one wasn't in your network. I still think $2,000 for 15 minutes (not exaggerating) is a bit steep.

Disappointing I was trying to use some credit for an item Dental Planet had “purchased” from me. Many communication issues. Went so far as to disassemble my dental chair to take pics for reupholstery, but couldn’t get a response as to whether they could do it or not (I would have been spending $1500 after using my credit). Finally just decided to place an order for supplies to use up the credit. Many, many emails ensued. Most items out of stock. They sent some of my items to someone in another state. If I hadn’t stayed on top of it, I probably never would have gotten most of my order. 2/5 stars is being generous.

Amazing customer service from Chris Amazing customer service from Chris - Inventory Acquisition Specialist. Easy transition from selling old equipment, to pick up, to researching and buying new. Got me in touch with the right reps to answer questions on exactly what I needed. I highly recommend for start ups and for any practice transition. They have it all. Thank you! - DM