Scam scam scam Scam scam scam Stay away!! These people will take your money and run!!

Very impressed with this company and… Very impressed with this company and their customer support service. The delivery company haphazard though not a reflection on the supplier who were particularly helpful. Thank you

Accused me of lying that my package arrived empty I ordered whitening strips, my package was packed by home teeth whitening and delivery made by amazon. My delivery took a long time to arrive as the tracking showed it was redirected to the amazon depot for an unknown reason. When my package arrived it was an amazon evelope with just a ripped invoice inside and no whitening strips. HTW then did an investigation and declined to refund me saying the package was filled when it left the facility. At which point I say well isnt it possible that something happened once it left the facility, namely with the amazon delivery given that it went to their depot, was in an amazon envelope and the invoice was ripped. This all suggests it may have been opened somehow. To which the helpdesk person kept telling me amazon cannot open and relable parcels, accused me of lying and threatened legal action against my false claim. I called Amazon who confirmed the package was damaged and repacked into a new parcel, which shows that clearly the item went missing and all they recovered was the invoice. After showing this to HTW all I get is a copy and paste email saying they are sending me new whitening strips, no apology or gesture… staff must be a bit clueless to not think of investigating with the delivery company before accusing me of lying. Awful experience

I as told that my order was delivered… I as told that my order was delivered and it was not also no photo taken so clearly was not delivered

Order arrived as and when expected Order arrived as and when expected! Really happy as it was super quick. I was originally going to cancel my order and the customer service team were very helpful and responded quickly but in the end I changed my mind and proceeded. But all in all very helpful