Jam
GBAccused me of lying that my package arrived empty I ordered whitening strips, my package was packed by home teeth whitening and delivery made by amazon. My delivery took a long time to arrive as the tracking showed it was redirected to the amazon depot for an unknown reason. When my package arrived it was an amazon evelope with just a ripped invoice inside and no whitening strips. HTW then did an investigation and declined to refund me saying the package was filled when it left the facility. At which point I say well isnt it possible that something happened once it left the facility, namely with the amazon delivery given that it went to their depot, was in an amazon envelope and the invoice was ripped. This all suggests it may have been opened somehow. To which the helpdesk person kept telling me amazon cannot open and relable parcels, accused me of lying and threatened legal action against my false claim. I called Amazon who confirmed the package was damaged and repacked into a new parcel, which shows that clearly the item went missing and all they recovered was the invoice. After showing this to HTW all I get is a copy and paste email saying they are sending me new whitening strips, no apology or gesture… staff must be a bit clueless to not think of investigating with the delivery company before accusing me of lying. Awful experience
Nicola
GBExcellent service from this company Excellent service from this company. First time user, I usually use another company shipping from outside the UK. The product I like ‘PolarDay 35%’, at a great price - delivered the NEXT day. Can’t fault and will definitely use again.
Janie
GBScam scam scam Scam scam scam Stay away!! These people will take your money and run!!
Alex Castle
GBFast delivery and extremely helpful I made an order with Home Teeth Whitening and my order was dispatched next day. Through no fault of their own the delivery company were unable to deliver my order. Home teeth whitening resolved the issue immediately and re sent my order for the following day! Would highly recommend
Mason Thomas
GBProblem solvers The dispatched my delivery immediately after addressing a problem and went above and beyond to make sure my product arrived.