Brilliant customer service I have been using these for years on and off and the difference in my teeth is unbelievable. I only need to use a pack every now and then to ensure they stay white. So easy to use too. I recently purchased some more strips and unfortunately, these were not delivered as the tracking confirmed. Customer services were brilliant, they resolved this matter within days and arranged a new pack to be sent out, which I now have.

I have ordered previously and so happy… I have ordered previously and so happy with my strips. I had an issue with my delivery recently but the customer services team were amazing (especially Jessica) and a replacement was sorted really quickly. Overall I am really impressed with the company and strips. I will be ordering again

Accused me of lying that my package arrived empty I ordered whitening strips, my package was packed by home teeth whitening and delivery made by amazon. My delivery took a long time to arrive as the tracking showed it was redirected to the amazon depot for an unknown reason. When my package arrived it was an amazon evelope with just a ripped invoice inside and no whitening strips. HTW then did an investigation and declined to refund me saying the package was filled when it left the facility. At which point I say well isnt it possible that something happened once it left the facility, namely with the amazon delivery given that it went to their depot, was in an amazon envelope and the invoice was ripped. This all suggests it may have been opened somehow. To which the helpdesk person kept telling me amazon cannot open and relable parcels, accused me of lying and threatened legal action against my false claim. I called Amazon who confirmed the package was damaged and repacked into a new parcel, which shows that clearly the item went missing and all they recovered was the invoice. After showing this to HTW all I get is a copy and paste email saying they are sending me new whitening strips, no apology or gesture… staff must be a bit clueless to not think of investigating with the delivery company before accusing me of lying. Awful experience

I got it in the end! I initially didn’t receive my parcel, but after emailing to find out where it is, customer service responded very quickly and ensured I got another parcel sent to me same day and I got it the day after

Scam scam scam Scam scam scam Stay away!! These people will take your money and run!!