they’re the reason I hate the dentist They didn’t advise me that my insurance was out of network before they saw me and the charges me a crazy copay FOR NOTHING I wanted a tooth cleaning they’d said they didn’t have one on staff after they had x rayed my teeth. Then they kept advising I come back so they could charge me again

Not very personable They got me in quickly which was great. But, the staff was not very personable. The dentist that extracted my tooth never even asked if I was numb or OK. After I was done I was handed an envelope and told I was good to go. I asked about an antibiotic and was told he was sending an antibiotic and pain meds to the pharmacy. After I'd been home 2 hours I finally called them and asked about my prescriptions. They sent in ibuprofen which isn't helping my pain at all and no antibiotic. I've had quite a few teeth pulled due to calcium issues while Inwas pregnant, I've never been given just ibuprofen nor been in this much pain after an extraction.

Appointment confirmed but not on the schedule My mom had a tooth abscess with extreme pain and swelling the size of a golf ball. She made an appointment and got a confirmation email. Showed up at appt time and was told her appointment wasn’t on the schedule and they were fully booked so she couldn’t be seen. I tried to call and told them we have proof that an appointment was scheduled and that she really needed to be seen and I was just told too bad they are booked up. How incredibly unprofessional to have your patients make an appointment and the be told they’re not on the schedule. By that time all other places had closed. Had she known her appointment wasn’t on the schedule despite the confirmation email she could have went somewhere else.

My Dad had three extractions My Dad had three extractions. He said he had never experienced pain like he had that day. He kept saying he had pain. She kept saying he was feeling pressure. Honestly, I don't see how my Dad's gums could not have been numb deep down. She administered 4 or 5 novacain injections before the procedure and literally about 5 more injections during the process. Nonetheless, he still had a lot of bad pain and he is 89.

This is my second visit with in 6… This is my second visit with in 6 months Dr. Ramona Mates always shows her professionalism, very friendly and helpful kind person.I think this dentist practice best at Watford.I highly recommend her and value for money. Finally well done Dr. Ramona great work.