I loved the physician I loved the physician, but I have been waiting 40 days now for Plush to send the appeal to my insurance company for the medication. I have been told several times that they are have sent their part, and the insurance company has no history of receiving it. I'm in a "he said, she said" bs of a situation and I'm giving up on them. They have charged me for 3 months of "membership", for nothing, I'm guessing that's how they make as much money as they can

No customer service if you want to cancel your membership … I have been charged a monthly service fee and have not used their services. I can’t remove my credit card and I tried to cancel my membership online and the instructions they provide are not supported on their website or app. I called for assistance and was on hold 15 minutes and then I was hung up on. I sent an instant message for support and was told I’ll get a response in 2-3 days. I’m extremely frustrated. I have been charged a fee on my HSA account for several months and just realized it. It should not be this difficult to cancel a membership.

Highest Quality Virtual Urgent Care VisitsVisits Love my doctor. She is exceptional. Thorough, helpful, compassionate virtual visits for those late night "uh, oh, something is wrong" experiences. Prescriptions ordered immediately for you so you can begin treatment right away. Necessary adjunct to my regular MD who needs labs first and never has urgent appointments. By the time he can see me for issues I am in further distress. Appreciate Plush Care's place in the medical delivery system.

Wouldn't recommend them... Its convenient to book an appointment, but impossible to do anything else. Their customer service isn't poor, its nearly non-existent. My pharmacy could not reach them for a week to clarify a prescription order. I'm currently on hold as I type this for over 42 minutes. I've also tried using their chat feature to ask questions or follow-up and don't get a response or when I do, its the next day. Healthcare is not an "in the moment" service, and it extends beyond a single appointment. This company is not qualified to provide healthcare services on a continuum. Their service is certainly not worth a membership fee.

I have had a great experience with… I have had a great experience with PlushCare. Dr. Britton has been amazing and he has set up a treatment plan for my hypertension, high blood pressure, and diabetes that I feel confident in. The only issues I have had were in regards to prescription changes and the absence of a physical location. I requested a minor prescription for a glucose monitor right after my appointment but the customer care told me I needed to pay for an entire appointment in order to talk to the doctor or make any changes. I also was able to receive some free and reduced cost medications but the manufacturer would only ship to a physical doctor's office. Other than these minor issues, I have really been satisfied with the quality of care that Dr. Britton has provided. I also like that I can view all of my appointments, prescriptions, and summaries from the app and web app.