Scammy and Glitchy I followed my PCP here and I really hate the service (but love my doctor!) They charge a monthly fee on top of whatever you owe for insurance and only give you 15 minutes with your doctor, no options for longer appointments. Why am I paying the same (well, honestly more!) as I did for 30-60 minute appointments before? I am not getting the level of care I would expect from a primary care physician and when I message the company about it I just get the same canned response every time. The video system is also glitchy. If you use a tablet it is still small like it would be on a phone, and messages that pop up cannot be dismissed and cover your session so you can no longer see. Again - not sure what I’m paying for if they can’t provide a functional app.

Absolute money grab Absolute money grab. They make it seem like it will be relatively quick and easy to get the medication you need to treat your condition yet after several tests (paid out of pocket), several doctors appts (paid out of pocket) you are $600 down and no closer to getting the medication you need. Super scam. Do not trust.

Highest Quality Virtual Urgent Care VisitsVisits Love my doctor. She is exceptional. Thorough, helpful, compassionate virtual visits for those late night "uh, oh, something is wrong" experiences. Prescriptions ordered immediately for you so you can begin treatment right away. Necessary adjunct to my regular MD who needs labs first and never has urgent appointments. By the time he can see me for issues I am in further distress. Appreciate Plush Care's place in the medical delivery system.

Wouldn't recommend them... Its convenient to book an appointment, but impossible to do anything else. Their customer service isn't poor, its nearly non-existent. My pharmacy could not reach them for a week to clarify a prescription order. I'm currently on hold as I type this for over 42 minutes. I've also tried using their chat feature to ask questions or follow-up and don't get a response or when I do, its the next day. Healthcare is not an "in the moment" service, and it extends beyond a single appointment. This company is not qualified to provide healthcare services on a continuum. Their service is certainly not worth a membership fee.

Waste of money The online doctor from plush care told us to have my 2 years old deal with the pain , in addition to misdiagnoses, no medication or treatment was given. We had no choice but took our kid to see other doctor in clinic the next day. Right away , the pediatrician prescribed antibiotics and other medications. I won’t use Plush Care anymore. Based on our experience , it is a scam indeed not to mention we have to pay upfront and being charged again after with insurance.