Great customer service When I had to check for availability on a product the call was picked up quickly. I then need to ask about tax exempt and I used the chat feature which was again answered quickly and professionally.

I wish there was an option for…Non Exempt I wish there was an option for Non-Exempt. Being a Non-profit organization it is hard to find suppliers that will allow you to opt out of paying the tax portion.

Be Transparent About What "IN STOCK" Means I went to Amazon, where we have already set up a tax-exempt account through our church, to order pediatric pads for our AED. It said they were out of stock. So I came to your site. When I went to the page about the pediatric pads it said "IN STOCK" and to order quickly because supplies are low. So I jumped through the hoops to create a new account with new password, enter billing information, enter shipping information... I checked out and had to pay tax, because I'm not tax-exempt in your system. Once I checked out I got an email telling me the pads aren't available. If I had known they were out of stock, I wouldn't have set up an account with you. It was a hassle, and we have to pay tax on purchases.

Dissatisfied customer Your website indicated that if I signed up for email I would receive 10% off my order--didn't happen. Called customer service and spoke with Stephanie and indicated my problem and also ordered another item. She promised to rectify the first discount --didn't happen. She also indicated that I would get 19% off the current order--didn't happen. As a result I am done with your company and will inform others of your false promises.

Delayed shipments? The confirmation notice stated that due to supply shortages, shipments may be delayed. Why wasn’t that disclosed beforehand? That seems shady to me.