This company is awful This company is awful, all of their dog products are wrongly sized. Even after ordering a size larger than we thought we would need and measuring our dog accordingly the item came several sizes to small only to later find out this is everyones experience with this product. Upon emailing for refund we were offered refund or replacement rightly so however we were made to cover the shipping. This company is breaking the law and getting more money out of people and I have since reported them to trading standards.

Update on refund from FunnyFuzzy I liked the cofa cover in Sherpa fleece so ordered another two and unfortunately (totally my fault) ordered the wrong size! I thought I would wait for a refund before ordering a replacement order in the correct size but unfortunately have experienced the same problem as previous customers. Despite returning with a tracking number I was then asked for photographic evidence that the products were as new. I have chased up the company for my refund and they say they are looking into it?????? I am not convinced I will ever get a refund! Has anyone else ever received a refund from them??????? 17th April 2024 I have just received an apology and confirmation that my refund has been authorised. Let’s hope the customer service is improving! 🤞

If i could give them a zero If i could give them a zero, I would. Buyer Beware. They will fight you on every way to avoid giving you a refund. First they offered me a 10% discount on a future purchase. Then they said I had to send pictures to show the items were unused, which I did. I sent it USPS with tracking and kept my proof of delivery. After a month of no refund, I contacted them and was told it takes the warehouse awhile to process it. After three months I disputed the charge with my credit card company. I immediately heard back from them apologizing for not taking care of my refund and asked me to drop the dispute so they could issue me a refund directly. My credit card company advised me NOT to drop the dispute, as I might loose my rights to dispute again if they did not issue it. Now they are telling my credit card company they never received the return. Good thing I printed and saved my USPS delivery confirmation.

Do not buy from these con artists Do not buy from these con artists. How they can get away with stealing is beyond me. I spent £70 on a dog bed that has never arrived. They state it’s been delivered with no signature but it hasn’t. They won’t refund me and im having an absolute nightmare with them. I wish I’d have read the reviews before I stupidly gave these crooks my hard earned cash. China shouldn’t be allowed to sell into the UK. People like this give the Chinese a bad name !

Exceeded Expectations I was pleasantly surprised by the quality of my car seat, it was very durable and sturdy. Along with shipping being pretty fast, the color is nice. Would highly recommend!