The website was a little slow to… The website was a little slow to respond but good help from video chat. Doctor Olsen was a bit intense. A lot of tradition MD bashing but can understand. Just would have been nice to do without while getting advice.

Poor quality of doctors Poor quality of doctors. The doctor told me she wouldn’t give me anything because I am 19 even though I purchase my own for pain management and wanted to see a doctor for more precise pain management. Before she even heard about why I need it she told me no. I wasn’t treated kindly or respectfully. I felt looked down on. Not the experience you want from a doctor who’s one of your last resorts for pain management. Find a different doctor. Did not seem like a welcoming environment nor one that have patient care as a top priority.

Beware of unauthorized charges Beware of unauthorized charges. Poor customer service. Terrible communication.

Skeptical to start BUT thoroughly SATISIFIED! Brief questionnaire, followed by a not so fluid process that includes paying and uploading info and downloading the video app. I was a little scared, but after talking to the doctor it was painless simple and less than 5 minutes. Dr. Kim was very nice and very informative. I suggest for anyone!

This is a word of warning This is a word of warning. If you have an iPhone go to settings, passwords and review security recommendations. My phone shows that my password was revealed in a data leak. I was told that their IT group was unaware of it and told they did not have an app—no idea why that is relevant. Hopefully, you are not part of what I understand was a leak.