Ordered wheels for mobility scooter Ordered wheels for mobility scooter. Promptly delivered and exactly as described

Great options. Will order again, if needed. My father is dependent upon a reclining wheelchair for transportation. After having the chair for a couple of years, the right release handle detached. Instead of having to purchase a whole new chair, I was able to purchase a replacement release handle from HME Medical Shop. The site was easy to navigate and I received my order in about a week.

Choose another vendor! The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!

NO customer service to follow up on details. My wife is a quadriplegic and needed a replacement air pump for her hospital air mattress. Due to the urgency, I attempted to ask if this item was in stock. HME Medical Shop doesn't have operators, only email. I send an email but no info on stock status. So, I ordered it. No indication of shipping date. I sent two more emails and left a message asking about the shipping date. No reply... just a refund for my order. HME Medical Shop doesn't seem to have any customer service at all. At least not right now.

prompt ordered fork assy. for drive rollator, fast delivery, correct part. No problems with getting part, problem is with rollator itself. Bearings keep going bad on one wheel fork assy. 3rd or 4th time, always same fork