bough a seat upholstery tried to use a… bough a seat upholstery tried to use a credit card it did not except the card so i did a second card received 2 items went for a return for the second item and as of now it is still in review 504 3/14/24 no problem with the item just would like to get a refund for the second one my problem is the refund process bough item around 3/4/24

So helpful! I was in need of a walker and spoke to HME Medical Shop thru online chat and then called on the phone to place my order. Both representatives were very helpful and and showed a desire to help which is sadly lacking in so many businesses today. I am so glad to do business with them!

Items were shipped and one (1) carton…NO Items were shipped and one (1) carton arrived seriously damaged VIA FEDEX. I would not accept it for that reason. I never opened it and didn't plan to the way that it arrived. I called/Emailed/TEXTED HME only to be told that someone would look into this and resolve the matter within 72 (3 Days) Hours. It never happened and I wasn't able to stir anyone at HME to resolve the matter Therefore I am asking for the payment of $159.95 that is long overdue REDUND. more than 10 days have passed and NO RESPONSE or ANYTHING.

Wrong part sent, no help Dear HME Medical Shop I've emailed this support address over five times in the last month telling you ***** you sent me the wrong part, sending pictures of them to prove it twice. My wife has been barly able to get around because her old wheels are in such bad shape. I'm fed up with your company's lame asses! You will NOT be getting my business ever again and I will make sure to copy and paste this feedback/review on as many sites as I can!! Your company sucks!!

Choose another vendor! The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!