As a general rule your staff is very… As a general rule your staff is very good but occasionally I will run into one that's very condescending and not at all helpful. The company that handles payment are very good.

I received an email from papa pal… I received an email from papa pal changing to stripe to pay. After following their exact procedures, they are telling me that they cannot see my account information to pay. After numerous calls to Stripe, I was told that all information is there and that there is an integration issue on Papa Pal's end. Two weeks later, I still have not been paid for services and Papa Pal is still standing that I have not completed necessary information. Anyone have this issue? I am reaching out to corporate because no else is trying to help me. What poor customer service.

Don’t bother filling out Papa Pal’s employment application to be a Pal if your vehicle is older than 2008. At least a week ago I applied for employment as a Papa Pal. Your Pal application requested year make and model of my vehicle; model years in your drop-down menu went back only to 2008. My vehicle is a 2000 model year Toyota Camry Solara. I kept receiving vague texts — my application was incomplete yet the app showed everything was completed or pending, your text messages did not tell me Why incomplete. I called on 1/18/24, 1:23pm spoke to Miss Rodriguez, then Danielle who informed me as of yesterday 1/17/24 Papa Pal issued new policy - Pals w/vehicles older than 2008 are ineligible for employment. I’m disappointed in this new policy of yours since my 23 year old vehicle has less than169,000 miles, in pristine condition. I’ve wasted almost a week and a half waiting to be employed at Papa Pal. Part of your application should clearly state “Pals whose vehicles are older than 2008 model year are not eligible for employment with Papa Pal ON THE PAL APPLICATION.

First timer So far they walk me through all the steps that I needed to have a successful first encounter with a client. The issues I had where the lack of knowledge of the application and that's on me

The people should know when you change the policy and let them know what's going on and why you change the policy you guys are always changing the policy everyday . We don't know anything about it . Papa should have us pals be full-time or part-time pals out here since we're the ones that are doing the work going to the people's houses taking care of them and doing everything for the members . We are the ones that make Papa look good we are the ones that doing all the hard work we are not the ones that are sitting on our computers and doing really nothing.