Nice and then not so nice This company is very nice when you sign up but the actual experience is chaos and impersonal. First problem was on us as my mom cannot understand the voice on the speaker and for those who have hearing aids the problem is the low quality of the speaker sound as well as the responder had a thick accent and she could not understand him. She had fallen so this got her pretty stressed. The second problem is how many phone calls I received w/in 0 secs. Pure chaos! I called the company after each fall, hoping they could help me fix but they were clueless. I actually felt like maybe cust service was staffed my robotics. Although I have not gotten our service switched yet,bcz of medical problems ironically, I would not recommend.

McKenna was awesome McKenna was patient, kind, understanding and "knew her stuff". She did research to assist us and helped with our specific situation. we are upgrading. Good job McKenna! You need to pay her more...

Great Customer Service New customer and cheaper watch didn't work as went off today and didn't even know. Helped find better alternative and gave me discount price for SOS watch since would been best choice from beginning anyway. Great company overall!

Professionalism of Staff Professionalism of staff. Contact with all bay personnel has been very business lack. Staff members have been serious to help, no matter the issues. They are always on line and very helpful and respectful for my needs. Thank you for their availability. Dorothy Payne

SOS Mobile device We purchased the SOS Mobile personal medical alarm and added fall detection for our 92-year-old father. It is so simple to use, he has no problem at all. He keeps the charger bedside, so the device is within reach all night and fully charged all day. Also, Bay Alarm Medical responds immediately when he tests his device--comforting.