initial struggles gave way to great customer service I struggled with this company after my friend passed. I wanted to cancel her alarm and had to jump through hoops of filling out forms for cancellation and faxing things and sending equipment back. I was never able to get any confirmation and I kept being charged even months after I’d submitted everything and mailed back the equipment. Today, a new employee contacted me. They were going through and cleaning up account issues. When I explained the situation, they apologized for the confusion, they agreed with me that it should have been an easier process, and they were able to get the cancellation pushed through. All I had to do was send a brief reply to the cancellation email I sent. Today was a great experience.

The CSR understood my specific reason… The CSR understood my specific reason for calling, listened to me carefully. She was so welcoming I went on to ask other questions and came away with much more knowledge about the product, suggestions about the device I have, options for upgrading because I am considering upgrade to the All-in-One product and explained the upgrade process thoroughly. I could go on with details...more to tell. Very knowledgeable, explained things well, and I came away feeling very cared for. Excellent experience! Thank you!

Outstanding customer service. The customer service representative was thorough and checked our records to update data points. He reminded me of information that needed to be changed or updated. He solved my problem immediately without me having to get online

The gentleman was so patient with all… The gentleman was so patient with all of my questions, and he even had follow up questions for me to be sure I really understood the features on the alarm. Bedside/manner is HUGE!

A Consistently Positive Experience From day one, we've been nothing but impressed at how professional and responsive Bay Alarm Medical has been. Even when the alarm has been inadvertently triggered, the dispatch team has been most understanding, responsive, and helpful. So grateful to know that mom is safe and secure with Bay Alarm there to help should anything arise.