Outstanding customer service I'm rating it a 5 star review for the… I'm rating it a 5 star review for the outstanding customer service. I had to buy a new pendant so I'm still waiting to find out if it works here in AZ. We had this system for my mother-in-law for about 3-4 years and we never had to worry because we saw the response time was excellent.

McKenna was awesome McKenna was patient, kind, understanding and "knew her stuff". She did research to assist us and helped with our specific situation. we are upgrading. Good job McKenna! You need to pay her more...

Returning unit for right unit Haven’t used the unit because we received wrong unit but called and it was a very great experience. He was very informative, answered any ?’s I and very polite. Thank you for all your help so much appreciated. Cynthia Becker (daughter of Margaret)

SOS Mobile device We purchased the SOS Mobile personal medical alarm and added fall detection for our 92-year-old father. It is so simple to use, he has no problem at all. He keeps the charger bedside, so the device is within reach all night and fully charged all day. Also, Bay Alarm Medical responds immediately when he tests his device--comforting.

Nice and then not so nice This company is very nice when you sign up but the actual experience is chaos and impersonal. First problem was on us as my mom cannot understand the voice on the speaker and for those who have hearing aids the problem is the low quality of the speaker sound as well as the responder had a thick accent and she could not understand him. She had fallen so this got her pretty stressed. The second problem is how many phone calls I received w/in 0 secs. Pure chaos! I called the company after each fall, hoping they could help me fix but they were clueless. I actually felt like maybe cust service was staffed my robotics. Although I have not gotten our service switched yet,bcz of medical problems ironically, I would not recommend.