Outstanding customer service I'm rating it a 5 star review for the… I'm rating it a 5 star review for the outstanding customer service. I had to buy a new pendant so I'm still waiting to find out if it works here in AZ. We had this system for my mother-in-law for about 3-4 years and we never had to worry because we saw the response time was excellent.

Nice and then not so nice This company is very nice when you sign up but the actual experience is chaos and impersonal. First problem was on us as my mom cannot understand the voice on the speaker and for those who have hearing aids the problem is the low quality of the speaker sound as well as the responder had a thick accent and she could not understand him. She had fallen so this got her pretty stressed. The second problem is how many phone calls I received w/in 0 secs. Pure chaos! I called the company after each fall, hoping they could help me fix but they were clueless. I actually felt like maybe cust service was staffed my robotics. Although I have not gotten our service switched yet,bcz of medical problems ironically, I would not recommend.

The person who answered my call was… The person who answered my call was very nice and helpful. They knew right away what to do and got the watch working quickly.

A Consistently Positive Experience From day one, we've been nothing but impressed at how professional and responsive Bay Alarm Medical has been. Even when the alarm has been inadvertently triggered, the dispatch team has been most understanding, responsive, and helpful. So grateful to know that mom is safe and secure with Bay Alarm there to help should anything arise.

SOS Mobile device We purchased the SOS Mobile personal medical alarm and added fall detection for our 92-year-old father. It is so simple to use, he has no problem at all. He keeps the charger bedside, so the device is within reach all night and fully charged all day. Also, Bay Alarm Medical responds immediately when he tests his device--comforting.