Absolutely disappointed with their… Absolutely disappointed with their customer service. Ordered an unlimited membership after being with the company for years and despite requesting a refund after the recurring charge went though as it is not currently in our budget, they declined a refund and a potential customer again in the future. Sometimes life gets busy and you forget about these things. Should have been understandable in my opinion. I recommend against this company and especially against any recurring subscription. You have to worry about a company when something like this is an issue. There are plenty of send-away lab services and I believe you should look to one of the others for your health care and lab needs. UPDATE: minutes after this review, I received an email citing an error on their part regarding an email alert that should have been sent reminding me of the recurring charge. I was thankful to receive this refund but they did say with the info they had, they made the correct decision previously regarding not issuing a refund. Again, I am happy they decided to return my fees but I would still use caution with any recurring subscriptions.

Excellent Excellent, helpful and valuable product. Very similar results to my blood draw test and more thorough. Appreciate having access to home tests that are not provided by my insurance company or doctor so that I can more effectively take the right steps to take good care of my health. Great customer experience as well.

Customer service was very good Customer service was very good. Eva helped me through the process of drawing the blood since it was my first time doing this.

You're making decisions on out-of-date data. The idea behind SiPhox is great. The numbers I get seem reasonable and consistent with past bloodwork done by other labs. However, unless you live in Southern California, their use of USPS, and their relatively slow processing time means you end up trying to make decisions on out-of-date data. For Instance, I'm on a carnivore diet that is changing my body and my bloodwork somewhat rapidly -- especially given that I'm trying to reduce medications at the same time. I took a blood sample on a Friday. I immediately took it to the local post office. I tracked the sample. It sat in one facility for about 3 days, then went to another facility for a couple of days, then it was delivered to Siphox -- 7 calendar days later. After Siphox received the sample on the following Friday, it was 10 calendar days later before it was processed. I purchased the unlimited subscription so I could do these tests once per month to help me make adjustments. I knew I was probably looking at a bit over a week to get results (but hoping for a week or less), but over half a month to get a result makes Siphox a dubious way to make adjustments to try to improve my bloodwork. I can only view the history.

Not a great experience Not a great experience. It took around 3 weeks to receive my test results after sending them in. It took 8 days from the day my results were received at their lab until they actually processed and returned my test results. Not great given the very high price of this service. I had bloodwork done by my doctor during the time I was waiting for these results. Those were returned in 24 hours. There were large discrepancies between some of the Labcorp results and those from SiphoX.