Meeting Tomorrow's refund/cancellation policy needs attention Since I wrote this review, Meeting Tomorrow decided to refund what I feel is a more correct amount. I do appreciate that they finally did the right thing, so I am going to change my rating to four stars to reflect the way they operate normally and to integrate their acquiescence to my request. -------------------------------------------------------------------------------------- I have used Meeting Tomorrow before; their service was great and It appears many agree. However, I wonder how many have had to cancel their order. That happened to me this week. I do contract support for a company that was recently bought by a multi-national. That company requested that I get equipment for a meeting they were to have on November 17th, so I did so on November 11th. Yesterday, November 14th, the company decided to cancel the meeting. I contacted Meeting Tomorrow Event Support on the evening of the 14th as soon as I knew they wanted to cancel. Their refund policy says they will refund 75% if they are contacted within three days and 50% if contacted within one to two days of delivery. Now Meeting Tomorrow says that while the meeting was for the 17th, the equipment was scheduled to be delivered on the 16th, making my cancellation within the two day window, not three as I see it, So they insist they are only going to refund 50%. OK, I don't agree but I guess it is what it is. However, they are still keeping their 50% of the $89 delivery charge (that they never incurred) and 50% of the taxes, which is, in my opinion, very creative accounting. In general I feel this entire policy is excessive and does not reflect, in any way, a fair accounting of the costs incurred by Meeting Tomorrow for a cancelled event. So, in summary, if you ever need to cancel a delivery, expect to pay for a percentage of FedEx delivery charges that Meeting Tomorrow never incurs and a percentage of the taxes that are never appropriate, Also, if possible, cancel more than three days in advance of the non-delivery date (not necessarily your meeting date, and certainly not if you are actually "meeting tomorrow"). I did mention all of this to their accounting department. Instead of taking it as a customer complaint, they said they "welcomed my feedback". What a slap in the face! That just isn't good customer service. No attempt to resolve the complaint. No attempt to offer any accommodation whatsoever. How much would it be worth to them to handle this fairly and get a good review instead of this. I will never, ever, use them again. I will never ever refer another person to them, as I have several times in the past.

Excellent product and even better customer service! From the first call I made to meeting tomorrow the experience was nothing short of perfect. I needed to rent a few iPads and stands etc for an event. The account rep was very informative and got the equipment to me quickly. She even walked me through the many questions I had on getting them setup. Pricing was great too. After my event was over we realized there was some info we needed still on the iPads. I sent one email and they were on top of it! The next day everything I needed was in my inbox. :) Saved my day and kept my clients happy! Thanks to Tierney & Laura for such wonderful service!

The absolute easiest part of the event planning process! Meeting Tomorrow makes every transaction a breeze! Our most recent transaction was the rental of several iPads for an event, and though it sounds like it should be a simple process, with Meeting Tomorrow it truly is! From experience, I know that's not so with other companies. Meeting Tomorrow sends us equipment on time, checks to make sure they were delivered, gives me a single point of contact to call with questions, and all deliveries arrive in a plastic case with sticker return labels. I don't even have to go looking for tape!!! At the end of a long event the last thing I want to do is hassle with the return of equipment and with Meeting Tomorrow I know this will never be an issue. Hands down, I recommend Meeting Tomorrow for all rental needs - they're the easiest part of the process before, during, and after an event!

I've worked for Meeting Tomorrow for over a Decade and have found their dedicated staff to have built a Superior Audio-Visual Company exemplifying Professionalism and Excellence ! While providing excellent Audio Visual Service combined with the latest High Tech AV equipment, Meeting Tomorrow set's itself above other AV company's by paying attention to the details. Their webcasting department and meeting staff are people that you can trust ! They have back up for the back up and then they follow up, ensuring your meetings ultimate success! I would highly recommend Meeting Tomorrow !!!

Reliable professionals, quick turnaround, and great outcome! I called on Meeting Tomorrow with a list in my hand of A/V specs for a last-minute PR event that was happening in 1.5 days. In a panic, (and having little experience in the A/V arena), I was crossing my fingers and hoping for the best. All I can say is that their customer service/account management team was incredible! They are experts, assured me they had everything we needed, and made sure that we weren't missing any necessary items. Their team showed up for set up the next day as promised. They worked efficiently and were super thorough. They were patient as we asked them to change equipment locations and test everything, and even stayed a few minutes more than required to make sure everything was correct. The event was executed perfectly, and the technicians were excellent under pressure. We will definitely use Meeting Tomorrow again!