Great Experience I had never dealt with Heritage before so I was a little apprehensive to place an order. I called to order a part for an oven. The operator asked if I had model and serial numbers and I replied. She told me the item was in stock and that it would ship out that day and I received it the following afternoon. The oven was a vital piece of equipment that needed to be fixed so that we could continue to feed our patrons. Thank you Heritage. Your customer Service was excellent.

Good service poor delivery Part was a Perfect fit. Shipping was 2 days later then what I paid extra for though. I should receive a credit for my two day shipping fee I paid for. I was not happy that I paid the extra to get it here faster than my tenant had to go without heat for an additional two days.

Heritage was great to work with Heritage was great to work with. We ordered a part for a Rinnai hot water heater and Heritage did not have it in stock. It took almost a month for Rinnai to send the part to Heritage. However, Heritage was always willing to provide me an update and they sent the part out the same day it was finally received.

Your company was great. But UPS is not. Your company was great. But the UPS delivery didn’t get the part to me until 2 days later, not next day as I was told. I recommend giving your customer the option to pay a little extra for next day delivery, rather than telling me ground delivery will get it to me next day. UPS assured me that they were under no obligation to deliver my package for 5 full business days after they pick it up. So 6 business days total. So 4 stars rather than 5.

Great service as usual. Heritage Parts did a fantastic job of sending my ice machine parts in a very timely manner. Items were shipped the same day as ordered and received in two days. Pricing was good too. Thanks for the good service.