Bad experience with Stanton Dr. Should I be truthful and say that it was one of the worst exams I have ever had, or should I water it down. I'll water it down. At 7350 Madison (2024 year): The Stanton frames/lenses side is good, unfortunately the exam side is not good. The general shared staff of both sides are friendly and do their jobs good. I went in to get a small change to my prescription. The Dr dude he talked randomly about bent trees for about 20 minutes ''before'' then briefly examining my eyes. Then he said NO change. Dude was very unprofessional. He barely tried testing any adjustments to my old prescription before saying NO change again. (To simplify the poor experience I had with them, which has happened repeatedly at different visits. The Dr, he refused to be helpful). Also the lenses in the exam machine were dirty/foggy as always; its the same with the telepresence machine, foggy. I'm done with "California Physicians Eyecare Group". (The current eye exam company within many Stanton Optical locations in Sacramento.) Some of their exam doctors are ok, but many of them do not listen to the customer/patient about eyesight needs. I had to pay almost $100 dollars for that visit, To end up getting nothing changed in my prescription. Another sign the country is going down the drain.

Inaccurate prescription Went to the location in Sherman, the staff was actually great and helpful, but I didn't know until just before my exam that I wouldn't be examined by an actual Dr. in person. I'm more mad at myself for not leaving when I found that out. I kept telling the technician that everything looked blurry, that none of the adjustments made were better. I know my distance vision has gotten worse, otherwise I would just carry on with my current glasses, but when I got my prescription it was weaker than what I currently wear and the numbers for my astigmatism are way different. Since I used my insurance I now have to wait until next year for another exam elsewhere, or pay out of pocket.

Avoid this business After losing our paperwork, I am still waiting for my glasses after 4 weeks. No apology, no offer to rush my order….it will be at least 10-14 days longer to get my order. The actual eye exam was done virtually by a doctor who seemed irritated to be helping me and rushed through the exam. It’s clear that they bait and switch customers with their 2 glasses for $59 with only a handful of ugly and u stylish frames at that price. Stay away from Stanton Optical and save yourself the hassle I am now in.

Customer service by Destiny was great… Customer service by Destiny was great during my visit in their weatherford, Texas store. She was very knowledgeable of her job and professional. “ keep up the good work!”

Great customer service Our schertz TX location has a wonderful manager Jessica Morgan she is very knowledgeable and professional..I had some issues that were resolved immediately..the customer service I received there was exceptional.. get that each branch location may not be the same but I have nothing but praise for this one.