The Tech took care of our problem !! The tech was able to assess the issue and provide the solution. We had moved from POS to IT retail and had migrated our data on a 2nd workstation. the 2nd station hand scanner was not working. He sent us bar codes to scan that fixed the problem

Harry is great! Harry was very helpful and efficient in setting up my POS for EBT transactions. He answered every question with clarity!

Unreliable customer service. 24/7 support isn’t accurate. I left emails and called and left voicemail but no response yet. Generally they are good but you could be in pickle if you need urgent help during after US business hours on weekends. Grocery business is more active at such times but I don’t think I can count on support at these times.

ITRetail POS great software for any markets needed. Our family owns and operates 4 Markets 3k square feet to 43k square feet. We run IT Retail POS in all of our markets. I have used ITRetail Professional and Market and have reaped the benefits of both systems depending on the size and operation of our location. I have also developed a great relationship with both their development team and support team whenever I have a problem or issue they are always helpful in resolving my issue. I would highly recommend ITRetail for anyone’s Grocery POS needs.

We have several outstanding support… We have several outstanding support tickets that are yet to be resolved. We never receive a call back on any of these issues to give us a progress report unless we contact our sales rep. Our lanes will just crash for no reason and then the printer stops working or the scanner stops working in the middle of an order. Right now Lane 1 has no customer screen because they can't figure out how to turn it back on and have the cashier side working right. Constant issues that we're told no one else ever has which I find hard to believe that we would be the only store to have these problems. Very dissatisfied.