I have appreciated the customer service… I have appreciated the customer service help, (shoutout to Richard R), and how smooth it is once I get a client. I have not gotten as many referrals through Headway as I was hoping.

Needs improvement Firstly, something needs to be fixed with the initial scheduling. I have chosen a date/time for multiple individuals (I schedule the appts for everyone in my family) and EVERYTIME the date / time chosen is no longer available after I finish all the steps. I get this notice by e-mail that I need to reschedule so I log back in, do it over. Sometimes thats the end of it but most of the time, the person msgs to say they want to reschedule. Headway is just the platform but they need policies in place to make this process better. Second, the filter when you're initially choosing is buggy. It will say there is no one in my town at all. Then I scroll in on the map and there will be 2. Then I scroll to a neighboring town for more options and 5 show up in my town. Also it seems like the same names are inexplicably showing up at the top. It's not by alphabet, distance, or most compatible. idk maybe the therapists pay to get to the top? On the user end it wastes time and is annoying.

It is a good experience with the… It is a good experience with the exception of getting Provider support. Provider support is terrible. They never answer my questions and there is no way to speak with anyone.

I asked to cancel my subscription less… I asked to cancel my subscription less than an hour after signing up and was denied, and have been unable to access any material since signing up a month ago. On April 16th, I emailed to request assistance accessing material and received this response on April 20th… “Your ticket was marked as resolved. If you still have unresolved issues or additional questions, please don't hesitate to contact our customer support team. However, since we didn't receive a response from you for more than 96 hours, the ticket was marked as solved.” Yes, I still have an issue…I’ve paid for 3 months and have yet been able to access any material. I am very, very disappointed in the money I have wasted in this unreliable platform.

All the members of the Headway team are… All the members of the Headway team are helpful. Anytime I have a question or a concern, I am always provided with a solution quickly and with respect. I'm very grateful for this team and look forward to a bright future. I would like to see multistate credentialing and Blue Cross billing verification done more quickly than recently. Overall, this has been a great experience and opportunity.