customer
GBClear and effective communication Clear and effective communication. Payout is on time. I like that you're adding more EMR stuff. I am worried if it is PHI compliant? Overall great experience with the site and headway.
Eric Pierce, LCSW Los Angeles
GBEasy to Use and Getting Paid What I Deserve What makes the experience great is the ease of the website. Also the templates are easy to use. I like how Headway is expanding insurance offerings. Most of all the payment rate per session is excellent.
customer
GBStreamlined insurance billing I have been very happy & grateful for Headway. I was considering reducing the insurances I accept because of the difficulty with some of them. Now that I am able to bill through Headway it makes it so much easier and I know exactly when I'm going to be paid.
customer
GBSURPRISE CHARGED 4X SO FAR - BEWARE I am on EAP and have been surprise-charged $109-370 FOUR TIMES so far. How is a company whose sole job is booking and billing patients THIS BAD at their ONE JOB?? They're surprise billing mental health patients who are on assistance programs. This app has legitimately added more anxiety to my life which is absolutely absurd. THERAPISTS AND PATIENTS please look elsewhere.
customer
GBA helpful private practice partner Headway has provided a positive experience for my business, to allow me to expand my client base and boost my weekly bookings. Their support with credentialing and billing allows me to focus on my clients. I appreciate their support team and quick responses when needing help. The only thing I've run into that causes disruption is occasionally a situation where an insurance plan unexpectedly isn't accepted or there is a discrepancy in what the client was expecting for their copay. It seems the support team does their best to help in these times though.