Vulnerable teenager last minute cancellation The website is a mess after the name change. No information was requested, and my phone number was not recognized preventing me from logging in. Had to wait hours for an automated email. Then appointment cancelled with less than 24 hours notice for a vulnerable teenager. Admin and IT are a mess. Stay away until they get their house in order.

Easy to use. The appointments are easy to navigate. It’s very convenient to use, whether I use my computer at home or my phone when I’m away.

My experience is nice because I'm able… My experience is nice because I'm able to choose my therapy times and my therapist and I get along really well. It's nice to have someone to talk to.

Rula employs bad business practices Rula employs bad business practices by auto-scheduling re-occurring therapy sessions without consent nor confirmation. On top of that, they charge $99 for missed sessions you did not want. Support claims that the sessions were scheduled on behalf of the patient by the provider and that Rula sending you an email is sufficient confirmation of the appointment. This is malpractice. Very disappointing.

Lack of Courtesy and Professionalism I scheduled an appointment with Arturo Trujillo a week ago. I join the telehealth appointment on time and wait 15 minutes for him to join. I called into Rula and they reached out to him. He told them he wasn’t accepting new patients but didn’t have the courtesy or professionalism to cancel the appointment in advance. Rula did not do anything about it.