Crazy bill For my initial session, I was billed over $400. It's insane. I used to have a Psychiatrist with Talkspace. She's great. I paid about $200 for my initial session. She was very thorough. Unfortunately, I moved and she can't provide service in my state. I also have a therapist that I've been working with for years. I tried Talkiatry for medication management. I knew that I just needed to explain what's happening. I told him about my previous Dr, what I'm taking, the usual. It was no way a therapy. And then I get the bill. They just added on to my stress.

Ignore (most) of the bad reviews- Talkietry is great Take these bad reviews with a grain of salt. the people who write reviews typically are the people who have bad experiences; you hear almost nothing about the good ones. I never had a billing issue, never got hassled, I had a very simple conversation up front about my health insurance plan to be sure it was covered. It's always been correct... I had 3 bad doctors before using Talkietry. Right away, I did research, found a doctor with good reviews, and now it's been a great experience. He happens to be on Talkietry. The app works, never had the video break, he's always on time, scheduling is a breeze. The patient portal is simple, sending messages - easy. My doctor replies right away, he sends scripts promptly and more importantly CORRECTLY. I had like one issue and he fixed it in like 4 hours. Advice: do your research on the DOCTOR, not the platform. The platform works just fine, pretty good actually. Before you go to your appointment, make sure your insurance company covers it. That's it.

My Psychiatrist Dr Kevin DiCesare was… My Psychiatrist Dr Kevin DiCesare was working at an office in New Hampshire. I was devastated when he left! I saw someone else at the same place, but she wasn’t him. That was back in 2017, He wasn’t sure if was going to do something different. Well every month I googled his name and I was thrilled to find him at Talkiatry! Dr DiCesare is the most caring, wonderful, Doctor you could ever have! His personality is outstanding! He makes you so comfortable, I never feel rushed, I can tell him thinks that are so personal! He will get you on the proper medication The on line visits that Talkiatry offer are great. If you are in need of a Psychiatrist, I highly recommend the best Doctor and a wonderful person,Dr Kevin DiCesare at Talkiatry!! Thank you Colleen Falzone

Fraudulent Billing After completing a survey and speaking to someone on the phone in order to select the right therapist, we were told by said therapist that Talkiatry can not accept her. They were in our insurance network and I got confirmation from Talkiatry in writing that we would only owe $20 copay. We were then billed $427 for 2 sessions and a patient portal, none of which we received. It has been a year contacting both customer service and billing to be told repeatedly they would take care of it just to get sent another bill the next month. Lack of transparency, care and follow through coupled with fraudulent billing.

Talkiatry: Scam? Sham? Both? Talkiatry is a scam, a sham or both. The enterprise expects the world of would-be clients but delivers nothing itself. Relies on a BOT that churns out messages with the rat-a-tat frequency of a machine gun: Fill out forms A, B, C. Upload them. Upload I.D. forms and proof of insurance. Get ready for appt. Carve out 75 minutes for it. If you fail to show, pay $100 fee. Then, 3 hours before long-awaited appt: “Your Talkiatry visit has been successfully canceled.” What the heck? Someone is impersonating me!? Have they stolen my identity? No, it’s BOT’s interpretation of events. Therapist wasn’t available? Talkiatry’s virtual link went AWOL? Wait! BOT spews out a new message: Reschedule. OK. But what’s this? No appts available for another month. No personal message from anyone. No “we apologize.” No offer to pay me for the inconvenience of their no-show. Just that passive-voice sentence in which no one takes responsibility, even implying (with “successfully”) that I initiated the cancellation. Not until afterwards when I seek out reviews do I land at Trustpilot’s site. A gobsmacking 89 percent of 171 reviewers have given Talkiatry 1 star. My bad; I failed in due diligence. At least I didn’t get sucked into Talkiatry’s billing system that has other commentators roiling. At least some reviews mention other tele-therapy services that appear to be above board...