Experience with Hone: A Customer's Perspective I want to express my sincere appreciation for the outstanding support I received from Hone. From the moment I reached out with my inquiry, their team went above and beyond to assist me promptly and effectively. Not only did they resolve my issue swiftly, but they also took the time to ensure I fully understood the solution and offered additional resources for future reference. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. I couldn't be more impressed with the level of support provided by Hone, and I highly recommend them to anyone seeking reliable assistance and exceptional service.

Life-changing Life-changing! I recommend everybody work with this company. The customer service is top-tier, every person here goes above and beyond to make sure they’re providing you with the best service possible. I travel all over the country for work so it makes it difficult to receive medication. No it doesn’t actually because they take care of me. They understand where I’m gonna be and when I’m gonna get there and I’ve never had my medication delayed. Great job

Great Customer Service I had to reach out to customer service with questions/issues on two separate occassions, both of which were my fault. Once to reschedule an appt I had made with my Provider and once to help correct a mistake I had made with at home testing. Both times they got back to me within a few hours, and both times they resolved the issue as soon as I raised it. I didnt have to go back and forth with them at all, they just took care of both issues immediately. Tremendous customer service.

Unacceptable Experience with Home Health I am writing to express my extreme dissatisfaction with the service I have received from Hone Health. My experience, which began in February 2024, has been nothing short of a nightmare. Despite undergoing four blood tests and numerous attempts to communicate with your support team, I have been met with incompetence and disregard for my concerns. Your insistence on repeated testing without providing clear explanations or acknowledging my questions is unacceptable. The lack of specificity regarding the biomarkers in question only adds to my frustration. Furthermore, the absence of a customer service support number demonstrates a lack of transparency and accountability on your part. I followed your instructions to go to LabCor for testing, with the assurance that Home Health would cover the cost. However, after receiving the results, I was informed by your support team that I needed to be tested again. This contradictory and disorganized approach is unacceptable and reflects poorly on your company. I demand an immediate refund for the services I have paid for but have not received. Failure to do so will leave me with no choice but to escalate this matter further. I expect a prompt and satisfactory resolution to this issue. April 26, 2024: I am responding to the nameless "kvetrano@honehealth." comment. All you have to do is read the help tickets I have opened and responded to. You will find that your support team failed to respond to my questions. You need to look at your organization and make some changes to better serve your customers instead of being on the defensive with your comments. It is sad.

What a waste of time and money What a waste of time and money! I started the process in the beginning of February, and after taking blood tests three times, it took all the way until April to even get approved to buy any of their products. And then when I looked at the transaction sheet for my billing, they billed me 3/06, 3/31, and twice on 4/08 and I haven't even ordered any product. Don't waste your time, visit a real doctor and get it done right.