Experience with Hone: A Customer's Perspective I want to express my sincere appreciation for the outstanding support I received from Hone. From the moment I reached out with my inquiry, their team went above and beyond to assist me promptly and effectively. Not only did they resolve my issue swiftly, but they also took the time to ensure I fully understood the solution and offered additional resources for future reference. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart. I couldn't be more impressed with the level of support provided by Hone, and I highly recommend them to anyone seeking reliable assistance and exceptional service.

Unacceptable Experience with Home Health I am writing to express my extreme dissatisfaction with the service I have received from Hone Health. My experience, which began in February 2024, has been nothing short of a nightmare. Despite undergoing four blood tests and numerous attempts to communicate with your support team, I have been met with incompetence and disregard for my concerns. Your insistence on repeated testing without providing clear explanations or acknowledging my questions is unacceptable. The lack of specificity regarding the biomarkers in question only adds to my frustration. Furthermore, the absence of a customer service support number demonstrates a lack of transparency and accountability on your part. I followed your instructions to go to LabCor for testing, with the assurance that Home Health would cover the cost. However, after receiving the results, I was informed by your support team that I needed to be tested again. This contradictory and disorganized approach is unacceptable and reflects poorly on your company. I demand an immediate refund for the services I have paid for but have not received. Failure to do so will leave me with no choice but to escalate this matter further. I expect a prompt and satisfactory resolution to this issue. April 26, 2024: I am responding to the nameless "kvetrano@honehealth." comment. All you have to do is read the help tickets I have opened and responded to. You will find that your support team failed to respond to my questions. You need to look at your organization and make some changes to better serve your customers instead of being on the defensive with your comments. It is sad.

Excellence Everything from the first interaction with my physician to the help provided from the customer service has been 5+ stars. The customer service will get back to you within a day and usually within a couple hours. They are responsive and helpful. I have been with hone for over 2 years and I can give this company my full recommendation.

Customer service doctors speedy… Customer service doctors speedy delivery all pluses for Hone Health keep up the good work

Prompt and professional support My experience with the Hone Health's support has continually been outstanding. I recently needed to request my prescription be sent out early due being on travel. Having dealt with military and VA medical departments, I anticipated a long painful process. I was pleasantly surprised when they made it happen with no fuss. This triggered an automated email response that prompted me to schedule another panel of lab work in error. When I inquired about it, my concerns were quickly addressed and handled. I would like to especially thank Edith Andrews for her prompt help and making me feel as if I was the top of her priority list.