Great Customer Service! This is the first time I ordered from Herb Affair and I found myself in a situation where I needed to reach out to Customer Service. Kristine explained what was going on and offered an agreeable resolution, therefore fixing the issue without any kind of hassle. I'll definitely be a return customer!

Great customer support On a recent order, I forgot to enter my Discount Code. They promptly replied to my email and manually processed a refund for the difference. Great customer support and products. This is a great small family-run company you can feel good about supporting.

Great Company What a pleasure it was (and is, as I will be conducting all my business here) to deal with this company. They are professional, courteous and a class act throughout. Their customer service is great. They answer all your questions with valid answers, not stock boilerplate excuses. Their products are fresh and TOP quality. We need more companies like this in the US.

Beware...they take your $$ this is a scam company I placed an order for their Capsule-It capsule filler machine and a 1000 size "00" capsules. After paying, i waited for a confirmation, yet none was sent. I've emailed the company several times asking for a confirmation, they never respond to emails or phone calls. The owners of Herb Affair, will happily take your money, and refuse to ship any product. Total scam!! All of these positive 5 star posts must be fake and written by the 3 owners. Beware! I found a similar Capule-it product at temu.com

I accidentally ordered the wrong size… I accidentally ordered the wrong size capsule maker. Customer Support was so helpful. They made the exchange extremely easy for me and kept me updated the entire time. Highly recommend you check them out