Anybody can make a mistake. I ordered a neck brace because I wanted for my wife and they sent an arm sling, but when I called to report they had sent the wrong item they were very attentive to my needs. I was upset because I wanted my wife to wear the neck brace to hold her head up at church and this was Thursday. They apologized and sent the brace overnight. I received it Friday morning and she wore it to church Sunday

The product ordered on 5/29 still has… The product ordered on 5/29 still has not been received as of 6/11 the promise is 3-5 business days it is now 9 business days & my wife has neck problems & we were counting on the appropriate delivery time. I have called for 3 days, and inquired of customer service as of the status of our order 4000001242 and no one has responded with an update on our order. I of course am very dissatisfied. would someone please respond we really need this brace.

Great overall Decent cost of product Easy tracking of pkg Rapid response to inquiry, with quick, easy resolution of error. Will definitely use in future if/when needed.

Much faster shipping than I expected… Much faster shipping than I expected (especially going coast to coast). Excellent quality brace for my totally wrecked ankle following an accident in June- I'm finally able to walk with at least minimal pain- a big improvement. I highly recommend

World of difference! This brace took a few trials of wearing it to find the perfect fit, but once I did, the pain has improved so much! Before wearing this brace, I had trouble walking day to day because my knee pain from OA was so severe. Now, I wear it daily while I work as a nurse, constantly on my feet, and I am amazed with how much better my knee is. I am so appreciative of BraceitBetter and the customer rep who helped me in choosing the perfect product.