Outstanding customer service and great product. Outstanding customer service. Ordered lamp on 19 Dec and it arrived on 22 Dec using their free shipping promotion. I was surprised and delighted by this. My Dad already has one of these lamps so we we were prepared for the quality of the product and the visual enhancement aspects of the light. These lamps have improved the quality of life for both my parents. They both love to read! Thank you.

I could not have a more convivial… I could not have had a more convivial experience when seeking to repair a lamp that was discarded by a neighbor after what was obviously an accidental mishap. The lamp was too enticing to not rescue. After searching I located the website and the parts needed to make the repairs. I am using the lamp at this very moment and am considering ordering a desk lamp of a like stile (the repaired item is a floor lamp).

placed an order for 23 watt lamps placed an order for 23 watt lamps. never received the order. Had returned an order for the wrong size and placed a new order 2 weeks ago which I have not received. Will you please check to determine whether the order will ber sent.

Ordered Jan 10th Ordered Jan 10th, Cleared US/Canada customs Jan.17th at which time no longer able to track. Delivered to my home by Canada Post Jan. 24th. Considering the absolutely horrible weather in most of central and Eastern USA and Canada, this was excellent delivery service to Vancouver Island in B.C. Thank you.

I’m really surprised by good reviews… I’m really surprised by good reviews about customer service! İf you have a return or a normal problem that can actually be solved by automatic support emails, go for it.But if not, you are all alone after your purchase. I’ve read good reviews about this product and instead of ordering any other brand from uk, l wanted to go for this and ordered to my friend who was gonna be in us for for 10 days. I’ve contacted the company to explain this but still the order arrived so late( don’t understand how) my friend returned and l ended up paying that much money and not recieving my order. I’ve been writing the customer support to get a refund but they don’t even bother reading customer mails, they keep on sending me automatic support emails saying that ‘’ pack the item in its original packing and send it back’ .For god sake, how can l even send a product that l haven’t even recieved!!! Can you at least read the customer emails than send a meaningful reply🙈Worst decision ever ordering from them. İts not about me having a personal issue, its the quality of the service you will get. There are many other good brands for sad lamps ,buy from them at least you’ll have a better support there is a problem!!