My password? Is this some kind of an advertising joke? The failure took place over several momnths, and is ongoing, not one day. The devices improved my hearing immediately. But I was unable to adjust the volume or frequency band even though i was told it was possible. Later i found out there was software to permit these adjustments. When it was installed it improved everything. UNFORTUNATELY, it didn't last long. The software stopped working. I am now waiting to have it reinstalled. I need to get this software so I can do it myself. The wait is unreasonably long. The wait is unreasonably long. (This format is not sufficient to submit a good report)

What a waste of money What a waste of money. I have the AI Livio and still paying for it but what a disappointment. The connection with the iPhone keeps dropping - I bought especially an iPhone 13 because I’ve read of others having issues with Android. While watching tv or listening to music suddenly disconnects. In the recent days keeps turning off by itself and cannot turn it on. I keep recharging it but after that it doesn’t turn on as it should. The memories I created for particular environments are on for a few minutes but then it resets to Normal. So frustrating!

Don’t bother I’ve had Starkey aids for maybe 4 years and they must’ve been back to Starkey at least 4 times if not more. I collected them again this morning from the audiologist and guess what when I came to pairing them… neither microphone nor receiver worked on either. And THIS is what they’ve just been away for a week for, the. They came back on Tuesday and failed in the audiologist. Then again today. Core functionality non existent - they are supposed to help me hear. All they do is cause aggravation and embarrassment . I’m done.

Bluetooth connectivity is spotty even… Bluetooth connectivity is spotty even with the new Samsung Galaxy S23 Ultra. No notification of messages or phone calls are announced in the hearing aids. Placing the phone in a pants pocket effectively disconnects the Bluetooth. Still can't connect them via Bluetooth to other devices, such as the 2022 Sony TV we just bought.

Center for Excellence is Excellent! My 90 year old mother got the celebrity treatment from Mr. Austin and the fantastic team in the Center for Excellence. Her new Genesis AI 24 RIC R devices are a great improvement over her old hearing aids and she loves them. Thank you, CFE, for being so helpful and kind.