Good experience I have owned a hot tub for years, but never bought a cover on-line. The last one I bought from the hot tub dealer cost a little more and I got less - less quality and less thickness. Beyond nice made the ordering very simple - it arrived on time and is working nicely as it should with our existing easy-lift device.

Poor craftsmanship and terrible customer service. 7/7/16: In response to BeyondNice's misinformed reply. I purchased the cover in October of 2016. It took several weeks for manufacturing and shipping of my custom cover which I received and placed in service in November of 2016. November to May 21st, the first date I contacted Beyond Nice, is 6 months. The warranty states that it covers 12 months. All handles on the cover are completely intact. None are, as Beyond Nice puts it, torn off. Pictures are available. There was never abuse. There is a cover lift, pics of which are also available. This is exactly the type of response I expected based on the very rude emails I received from them. I'm happy to include the text of those emails as well. I'm sure the owner would be embarrassed by the things they have said to me thus far. This is terrible customer service and my review stands. Purchased a cover in November. The stitching started coming undone on all sides in less than 6 months. Customer service asked for pictures and they first said they would replace the skin if I paid $45 to cover shipping. I pointed out that their warranty states no charge if less than 1 year. They then tried to say it's not covered due to improper use. The cover has been on the hot tub with a cover lift from day one. Now they are saying if I mail the skin back to them, they will repair it which will leave my foam cores exposed and needing to be placed on the ground to use the tub while I wait for shipping and repair. Customer service doesn't even know their own policies. I'm tired of being told something different every time I contact them. My original cover lasted 5 years until the UV finally broke down the vinyl, yet the stitching remained intact the entire time. I saved nothing by using Beyond Nice. Poor craftsmanship and terrible customer service. Don't waste your money.

Customer service is fine Customer service is fine. We received our cover which was made to our specifications. My only comment is the quality seems cheap. It's lightweight and seems as if it would blow off the top if not for the tie down straps or cover lift. Likely they will defend the quality based on my review but we have high standards and should have went with a higher quality product. Our mistake. After seeing response I will give better rating. I'll give it time . I appreciate you taking the time to respond..

Speedy I ordered a new hot tub cover over the weekend which was a quick and easy process. The cover arrived later in the week and it looks AWESOME. It is made of much better materials than the original one that came with my hot tub. The cover clips were lost during shipping so when I contacted Beyondnice they offered to ship me replacement clips for free. The customer service person (Cynthia) was friendly and helpful. I am well pleased with my purchase and the cost was the lowest I found after much research. I would recommend this family owned company to anyone.

Excellent & Fast shipping and GREAT Customer Service Purchased a used hot tub this last winter and installed it this spring. The cover was worn out and pretty much unusable. We did our normal internet searching to find a cost effective quality source for a replacement and we found it at Beyondnice! With their measurement guide the cover fits great and looks great also! We had some user error (teenagers) and needed to replace some buckles, GREAT customer service and FAST response to help us out. I will be sending all my family and friends to Beyondnice for their spa needs.