Ordered manual wheelchair for outings… Ordered manual wheelchair for outings in December tried to get through to head office was on hold for ages everytime was unable to contact. Sent emails asking to be contacted replied would receive call back in two days its been five no response. Contacted Warick Farm store they sent further email. Still no response. This is the worst service ever and to the most vulnerable clients. Will try and take further to get this store investigated want a refund to order chair from reputable store but doubt that this will be easy. I guess I'll just stay home until this is sorted

Shameful company. Dishonest. Should be banned from using NDIS logo As you can see, this company is a sham that is taking advantage of people with mobility issues. They should be stripped of their association with the NDIS. 6 weeks after a walker was never delivered and they will not refund or return any emails or calls. Don’t believe their replies below, they do nothing. Shameful. UPDATE: It’s been a while since my review and all details have been provided to this company as per their response below, I have also emailed them twice. They have done nothing. Again, don’t believe their replies, they are a scam making a profit off’ve people with mobility issues. They don’t don’t care about anything but a profit and should be ashamed.

Awesome Team Awesome Team, Daniella & Ebru from ILS Auburn. They helped my disabled mother like my mother was their grandmother. I contacted ILS Auburn, because of a concern about a product I had bought. I explained the situation and Daniella understood and helped me for Mumma. Weeks later Mumma needed a disability Chair and so we telephoned Daniella. She organised everything. Daniella is a GEM. I am very grateful, I contacted the Auburn Store as they treated me and my mother with respect and all the staff are caring and kind. God Bless you all!

Negative star - absolute worst experience I would give a negative star if there is such an option. Tried contacting them to address a simple question that I couldnt find on the website. Called the 1300 number, managed to talk to someone and instead of transfering me to the specific deparment, I was told to hang up and dial again. Did exactly what was suggested and was left on hold which eventually led to asking to leave a voicemail. I also left my number and 2 days have passed, I still did not receive a call back. When I was put on hold, it was mentioned that I was number 1 in the queue but no one picked up my call. Tried again the next day, same experience. Absolute worst experience, 100% would not recommend. It's bussineses like these that make it hard for professionals to advocate and support their clients living with disability.

AWFUL AND DESPICABLE COMPANY I’d rate 1 star if I could. Do not purchase from this company. ESPECIALLY mobility devices that require repair or servicing. I purchased a wheelchair with power assist from them a few years ago. Every time I need a repair or am due for a service it takes weeks to get in contact and sometimes they take months to actually get the job done. Recently, my power assist stopped charging and my right brake bent and will not actually work. So I am having to manually push and only use 1 brake. I have been calling and emailing for 2 MONTHS and when I do manage to get a response they say they’ll call back then don’t. Awful company and TERRIBLE customer service. I don’t understand why they are so trusted by NDIS. This company should be shut down.