Awesome Team Awesome Team, Daniella & Ebru from ILS Auburn. They helped my disabled mother like my mother was their grandmother. I contacted ILS Auburn, because of a concern about a product I had bought. I explained the situation and Daniella understood and helped me for Mumma. Weeks later Mumma needed a disability Chair and so we telephoned Daniella. She organised everything. Daniella is a GEM. I am very grateful, I contacted the Auburn Store as they treated me and my mother with respect and all the staff are caring and kind. God Bless you all!

AWFUL AND DESPICABLE COMPANY I’d rate 1 star if I could. Do not purchase from this company. ESPECIALLY mobility devices that require repair or servicing. I purchased a wheelchair with power assist from them a few years ago. Every time I need a repair or am due for a service it takes weeks to get in contact and sometimes they take months to actually get the job done. Recently, my power assist stopped charging and my right brake bent and will not actually work. So I am having to manually push and only use 1 brake. I have been calling and emailing for 2 MONTHS and when I do manage to get a response they say they’ll call back then don’t. Awful company and TERRIBLE customer service. I don’t understand why they are so trusted by NDIS. This company should be shut down.

a huge thanks to the team at Ballina… a huge thanks to the team at Ballina Independent Living Specialists, during a difficult time , the help and support given to us by both Charlene and Jacqui made it so much easier to deal with. they clearly understand when help and care is needed , kind regards Darryl

Don't try to get a refund when they make a mistake! I hired a wheelchair for my husband while we waited for NDIS approval to buy one. It was $50 a fortnight, taken via direct debit from my credit card. On November 16th I cancelled the direct debit as we got the new wheelchair. Asked them to check that it was cancelled. On November 22nd $50 was taken from my credit card which made it overdraw. Numerous phone calls and emails, and it is now December 4th - I am still waiting for my refund. Had the apology and the promise that an extra $50 would be added to make up for the inconvenience. Now I've been asked for my bank details because apparently my credit card details were removed - so does that mean they don't have the original hire document.... with all my credit card details?? And they apparently only process payments on Thursdays so MORE time to wait. Absolutely unacceptable. I am beyond frustrated and angry - not my mistake, I did everything right.

Negative star - absolute worst experience I would give a negative star if there is such an option. Tried contacting them to address a simple question that I couldnt find on the website. Called the 1300 number, managed to talk to someone and instead of transfering me to the specific deparment, I was told to hang up and dial again. Did exactly what was suggested and was left on hold which eventually led to asking to leave a voicemail. I also left my number and 2 days have passed, I still did not receive a call back. When I was put on hold, it was mentioned that I was number 1 in the queue but no one picked up my call. Tried again the next day, same experience. Absolute worst experience, 100% would not recommend. It's bussineses like these that make it hard for professionals to advocate and support their clients living with disability.